PRIVACY POLICY

A legal disclaimer

DIWA London Ltd is committed to respecting and protecting your privacy. We collect personal information for a variety of reasons to provide the best service we can. This policy explains how we do this.

Just to explain briefly what this policy contains:

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Collecting and using your personal information:

The main reason we collect personal information is to fulfil your order with us and facilitate any returns, the lawful basis is: Contract. We also capture information when you visit our stores or social media pages and through our emails, app and website and our mobile app (which uses cookies and similar technologies to learn how we can offer better services for you and other customers). We aim to offer transparency around the use of your data and will only process personal data in accordance with applicable privacy laws including the UK General Data Protection Regulation 2018 and the Data Protection Act 2018.

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We rely on different legal reasons to send marketing to you depending on the circumstances. Where the law permits, we send postal and email/SMS correspondence that we consider to be a service related communication, that will not unduly impact on your rights and that you can opt-out from by unsubscribing from email communications, by changing your profile settings within your account or by contacting our Customer Services. We take our data protection obligations seriously and where the law requires us to ask for your consent to send marketing by email/SMS, we will always do so.​