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TERMS & CONDITIONS

Welcome to DIWA!

By using our website and purchasing our products, you agree to these terms and conditions. Please read them carefully.

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1. General Conditions

This website is operated by DIWA. Throughout the site, the terms "we," "us," and "our" refer to DIWA. We reserve the right to refuse service to anyone for any reason at any time.

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2. Products and Services

Our handcrafted products are available exclusively online. Due to their unique, small-batch nature, each item may have slight variations. We make every effort to display the colors and details of our products as accurately as possible.

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3. Orders and Payments

All orders are subject to acceptance and availability. We reserve the right to limit the quantities of any products or services that we offer. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

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4. Shipping and Delivery

We will ship your order to the address you provide. Shipping times and costs will be calculated at checkout. DIWA is not responsible for any delays caused by the shipping carrier.

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5. Returns and Refunds

We want you to be completely happy with your purchase. If you are not satisfied, you may return the item within 14 days of receipt for a refund or exchange, as long as it is in its original, unused condition. Please contact us for instructions on how to process a return.

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6. Intellectual Property

The content on this website, including all text, graphics, logos, and images, is the property of DIWA and is protected by copyright laws. You may not use, reproduce, or distribute any content from our site without our express written permission.

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7. Limitation of Liability

DIWA will not be liable for any damages that result from the use of, or the inability to use, this site or the performance of our products.

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8. Governing Law

These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the United Kingdom.

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9. Changes to Terms

We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Offer terms & conditions

From time to time, DIWA London Ltd. run promotions and offers on selected products or lines. A full list of the current offers can be found below in the Current Offers section. We refer to these collectively as our "Promotional Offers". All qualifying Promotional Offers will be automatically applied to your order both online and in store. All of our Promotional Offers are subject to the below terms and conditions:

  1. They are only valid on full-priced items and cannot be used on sale or promotional items that are already discounted unless otherwise stated;

  2. They cannot be used in conjunction with any other offer; They are valid for a limited period of time as specified in the marketing communication on the website or in stores and cannot be used outside of that period;

  3. They are not valid in our clearance stores;

  4. They are not valid on gift wrap, gift box service, gift tenders* or some non-DIWA London brands;

  5. If an item is returned which brings the amount spent below any qualifying level, the offer value may be deducted from any refund; and;

  6. All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice.

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